Where do you ship?

We might be a British brand, but we’re big advocates of sharing the sartorial love. So we ship to over 150 countries worldwide.

Shipping within the US:

Type of shipping:	Cost:	Shipping time:	Trackable?
US Express Shipping	FREE (on orders over $149) or $14.95* (including duties and taxes)	2 business days	Yes

* May fluctuate based on currency exchange

Please note: these times don’t include weekends and UK/US public holidays. If you wish us to deliver to military addresses or PO Boxes, Standard Shipping is the only option you can use.

Rest of the world:

Country	Shipping options	Price	Estimated shipping time after dispatch (Excludes UK public holidays)	Tracked	Service
Canada	Standard Shipping	$31.00	5-10 Working Days	No	DPD
Australia	Standard Shipping	$31.00	7-15 Working Days	No	DPD
New Zealand	Standard Shipping	$31.00	7-15 Working Days	No	DPD
Hong Kong	Standard Shipping	$31.00	5-10 Working Days	No	DPD
Japan	Standard Shipping	$31.00	5-10 Working Days	No	DPD
Singapore	Standard Shipping	$31.00	5-10 Working Days	No	DPD
Israel	Standard Shipping	$31.00	7-15 Working Days	No	DPD
Malaysia	Standard Shipping	$31.00	7-15 Working Days	No	DPD
United Arab Emirates	Standard Shipping	$31.00	7-15 Working Days	No	DPD

 

What happens if I'm out when my parcel arrives?

There’s nothing to worry about. If you’re not home, the lovely delivery folk will leave a note telling you where to find it.

 

Do your shipments tend to arrive on time?

We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control.

 

Can I request a gift message?

All our orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If you want a special message popped into the package as well, our lovely customer services team will do everything they can to help.

 

What happens if my order comes in two shipments?

Sometimes we’ll send out items in separate deliveries, but you’ll never pay more than one shipping charge.

 

How do I return or exchange something?

Please visit our Returns Page for more information.

 

Do I have to pay Duties & Taxes?

The short answer is ‘yes’, but only on single orders over the value of $800. These will be charged by a FedEx customs bill and are your responsibility to cover (should your parcel be subject to a customs search – you may be lucky and avoid the charge). We’d love to have a work-around for this, but unfortunately if we covered these costs we’d have to absorb them into the business elsewhere (possibly via the price of our clothes). So we do our best to balance things out in your favor. If you have any queries, please contact us at TheTeam@IsabellaOliver.com

 

What if this page doesn't answer my query?

If we haven’t managed to cover everything here, then please contact our customer services team and they’ll do everything they can to help.